We offer a hassle-free 5-days replacement policy! You have 5 days after receiving your item to request a replacement. Simply WhatsApp us +91 9748740355, and we’ll ship your replacement promptly.
IMPORTANT POINTS ABOUT OUR RETURN POLICY
- NO RETURNS WILL BE ACCEPTED FOR QUALITY OR PERSONAL PREFERENCES. We check the quality of the product thrice before sending it through.
- REPLACEMENTS WILL ONLY BE ISSUED AFTER INSPECTION.
- UNBOXING VIDEO IS A MUST TO INITIATE A RETURN.
EXCEPTIONS / NON-RETURNABLE ITEMS
Some items are not eligible for return, including perishable goods (like food, flowers, cleaning products, or plants), custom-made products (such as personalized items or special orders), and personal care items (like beauty products). Returns are also not accepted for hazardous materials, flammable liquids, or gases. If you're unsure about your item, feel free to contact us.
Please note that we do not accept returns for items on sale, cleaning products, or gift cards.
Our 5-days replacement policy applies exclusively to the following scenarios:
Wrong Item Received: Must be supported with an unboxing video for verification.
Defective or Damaged Item: Must be verified through an unboxing video.
The following scenarios are NOT covered under our 5-day replacement policy:
Items that have been damaged or washed by the customer.
Items not returned in their original packaging, including the box and inserts.
Items that are no longer in their original condition.
To qualify for a replacement, the item must be in its original condition as received— unused, with all inserts, and in its original packaging.
Our team will review the unboxing video and photos provided by the customer to decide if a replacement or return is justified. The team's decision will be final.
Requests made after the 5-days replacement policy period has expired will not be accommodated by White Meow.
Refund Policy
We offer refunds only in cases where the product is damaged. To be eligible for a refund:
You must provide a clear unboxing video showing the damage.
The unboxing video must be shared with us within 5 days of receiving the product.
Refunds will be processed exclusively through the customer's net banking or UPI account.
Refund requests that do not meet these conditions will not be accepted. We appreciate your cooperation.
